As a government body, the customer is committed to protect and promote the interests of the job seekers in the US state of Connecticut thereby assisting the workforce and indirectly the entire state economy. A comprehensive approach is used to meet the needs of customers to provide a variety of unemployment compensation services. Services offered include CTHires (a Free employment website to connect job seekers and employers) and CT Direct Benefits for claiming unemployment benefits. They also host many online publications such as labor force trends to assist job seekers. A business service team offers consulting services related to various business fields.
The services offered by the customer through their online unemployment benefits services using the Service Cloud and Live Agent generate large amounts of confidential data (PII). Other data generation sources such as emails, public records, case history, activities (tasks and events), audit data, and reports added to the ever-expanding data.
Due to a seven-year Federal and State retention requirement, the volume of data continues to grow exponentially and the future predictions are that this data will grow at a faster rate. As a Government body, all data is treated as highly sensitive and needs to be period maintained due to compliance requirements. As a Salesforce customer, the recurring data storage cost was increasing rapidly. They were looking for a secure and scalable Government Cloud-ready native Salesforce data archiving solution.
DataArchiva is the ONLY Native Data Archiving Solution for Salesforce using Big Objects that help Salesforce application users archive their historical data without losing data integrity.
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