As a government body, the customer is committed to protecting and promoting the interests of job seekers in the US state of Connecticut, thereby assisting the workforce and indirectly the entire state’s economy. Our client helps workers & employers in becoming competitive in this ever-changing global economy by adopting a comprehensive approach to meet their needs or the needs of any other agency that serves them.
To provide their citizens with online unemployment benefits, our client made extensive use of Salesforce Service Cloud and Live Agent, both of which generated a large amount of confidential Salesforce data (PII). Even more, data was generated from sources including emails, public records, case history, activities (tasks and events), audit data, and reports.
They wanted a highly secured archiving solution that is Government Cloud-ready and meets specific archiving needs including long-term retention, native storage, performance, and cost minimization. Fill in the form to check out the full case study & see how DataArchiva met all the above requirements.
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