High tech

World’s #1 Travel Tech Company Ensures Seamless Salesforce Data Management & Boosts Service Capabilities

Customer Overview

Our customer who is the world’s #1 Travel Technology Company ensured seamless Salesforce data management & optimized service capabilities. They were using Salesforce Service Cloud for their customer service & support.

Challenges

  • The #1 travel technology company was using Salesforce Service Cloud for their customer service & support. Their case object has grown exponentially over the years which resulted in high data growth.
  • The data volume reached around 20GB in no time and was growing at a rapid speed.
  • Service agents were facing challenges in using the application as high data usage resulted in slow performance including slow data search & report generation.
  • Rapid data growth also intimated high future investment in additional data storage.
  • They were also facing challenges related to governance as data integrity & security were the main concerns.
Amazing product & team

I have worked with the DataArchiva team to implement this product to alleviate our platforms increasing storage limits. My stakeholders love that they can see their data easily. Everything is visible & accessible, without their ‘cheese’ being moved. I was fortunate to be engaged with so many great employees of DataArchiva. From support, technical, sales, marketing; they are very responsive and kind.

Highlights
  • Time to deploy – 4 weeks (customizations, implementation, initial data offload, migration)
  • Storage cost savings – 86%
  • Storage Usage Dropped down from 98% to 30% within a few weeks of deployment
  • 2x improved app performance as well as service agent productivity
  • Better data visibility & access
  • Improved data governance
  • 100% archived data security as the data never goes out of the Salesforce ecosystem
  • On-demand restoration of the archived data

Solutions

  • After implementing DataArchiva within no time, the customer started archiving the old cases into the Big Objects ensuring the highest security & without losing the data integrity.
  • DataArchiva’s highly efficient archive engine seamlessly archived around 20GB of historical data within a short span without impacting any of the ongoing business processes.
  • The overall service capability was exceedingly enhanced as the application performance was improved and data accessibility became easy.
  • With secure legacy data archiving into the Big Objects (at a native level) without losing data integrity, DataArchiva helped them address the governance challenges with seamless data access.
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DataArchiva is the ONLY Native Data Archiving Solution for Salesforce using Big Objects that help Salesforce application users archive their historical data without losing data integrity.

For more info, please get in touch with us.

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