When using the Salesforce Service Cloud, efficiently managing the data (such as cases, tasks, field items, email messages, etc) becomes even more important than usual. But it also comes with its own set of challenges and limitations that need to be addressed before data can be managed properly.

This on-demand webinar, the episode 4 of the #DataArchiva2020WebinarSeries, covers topics & use cases around Salesforce Service Cloud. It also discusses how Service Cloud users can adopt an efficient archiving approach, leveraging the power of DataArchiva, and deliver top-grade customer service without impacting their Salesforce data storage.

Key Takeaways

  • Service Console view of Customer 360 needs complete data of the customers
  • How to manage data control on cases and how DataArchiva can provide the same Customer 360 experience
  • How archived data can be brought to the service console for a better case management

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DataArchiva – A Key to Data Governance, Analytics & Retention

DataArchiva offers three powerful applications through AppExchange including Native Data Archiving powered by BigObjects, External Data Archiving using 3rd-party Cloud/On-prem Platforms, and Data & Metadata Backup & Recovery for Salesforce. For more info, please get in touch with us at [email protected]
CEPTES has been a pure-play Salesforce platform-focused company since 2010. We are product magicians as well as Salesforce consulting whizzes with 1000+ customers across the world. DataArchiva is CEPTES’s flagship application listed on AppExchange