A global consulting firm with over 10,000 employees headquartered in Los Angeles, CA, has been using Salesforce for data management and Service Cloud. After extensive use of Salesforce, the customer encountered significant challenges in managing their Salesforce data. A key issue was the rapid and uncontrolled growth of Email Messages within the platform, which exceeded Salesforce data storage limits and negatively impacted application performance.
To address this, they sought a technical solution to offload inactive Email Messages to an external MS SQL database hosted on AWS Cloud. This approach aimed to optimise storage usage, maintain system performance, and ensure easy access to archived data when needed. Download this free case study to learn more.
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