Government

Australian Government Organization Strategically Archived Salesforce Historical Data to Enhance Org Performance

Customer Overview

The customer offers services to meet the future needs of businesses by providing trusted service solutions in etailing, retailing, communications, financial services, and postal.

Challenges

  • Org Complexity: Considering their nature of business and a wide range of service locations, our customer’s Salesforce Org was extremely complex as the case objects had more than 800+ fields with 100+ record types.
  • Data growth from multiple sources: This highly complex Salesforce system was generating a lot of data from multiple sources. However, a big chunk of their data growth was from status tracking, cases, and email messages. 
  • Slower CRM performance: As the volume of data reached around an alarming 1TB in size, it started impacting the performance by making it slow & negatively affecting productivity. This 1TB of data made their already complex Org more complicated. 
  • Data search: Because of the growing Org size, on-demand data search became a challenge, and data deletion was not an option due to compliance and retention policies.
Highlights
  • Storage cost savings – 88%
  • 2x Improved App Performance
  • Data search becomes easy

Solutions

  • We implemented the solution and initial data migration was performed ensuring uninterrupted business operations. 
  • With DataArchiva, our customer periodically archived all their old data including old status tracking records, cases, and email messages into the Big Objects.
  • By periodically archiving unwanted data, DataArchiva reduced the recurring additional data storage costs and efficiently addressed performance issues.
  • The solution offered an integrated view of the live data and archived data without affecting the user experience. 
  • Initial application training & support was provided.
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DataArchiva is the ONLY Native Data Archiving Solution for Salesforce using Big Objects that help Salesforce application users archive their historical data without losing data integrity.

For more info, please get in touch with us  contact@dataarchiva.com

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