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As a Government entity, data security & compliance were two of the biggest challenges for us. As our Salesforce data continues to increase in volume (7 years retention requirement), we were looking for a Gov Cloud certified archiving service provider. DataArchiva met our stringent & complex requirements by offering a secure data archiving solution.
We've been waiting years to have this kind of native, secured, cost-effective, affordable, zero maintenance, instant archive/restore and easy to set up data archive solution, without taking our data out of the Salesforce platform.
Our biggest challenge was dealing with a lot of customer data which includes emails, cases, activities & we were concerned from the perspective of security, accessibility & data management. The other unique challenge we faced was the language barrier, as we are based out of Brazil and our Salesforce Org was in Portuguese.