Day 2 of Dreamforce 2025 kicked off in San Francisco under grey skies, but inside, the conversations and announcements were brighter than ever. If Day 1 was about setting the stage, Day 2 was all about execution: showing how Salesforce’s vision of the Agentic Enterprise is already reshaping the future of work.
Slack, AI Agents, and the Workforce of Tomorrow
The day began with a press Q&A featuring Slack CEO Denise Dresser and Salesforce Chief People Officer Natalie Scardino. Both leaders set the tone by explaining how AI agents are no longer about suggestions; they’re about taking action.
Dresser emphasized, “The new currency for scale and growth is going to be intelligence.” She pointed to coding, sales, and service tasks as areas where agents are already removing repetitive work, letting humans focus on higher-value challenges.
Scardino added, “Every job is being redesigned,” highlighting how low-skill tasks will increasingly shift to agents, while human workers move into more strategic roles. She also noted that Salesforce welcomed 1,000 interns this summer, all coming in with rising AI fluency and digital skills.
And when it comes to Slack, the message was clear: customers want a single agentic platform that avoids siloed chaos. “People want to work in a conversational way,” Dresser said, framing Slack as the intuitive hub where agents, data, and workflows meet.
Agentforce 360 & Data 360 Steal the Spotlight
At the heart of Salesforce’s announcements was the general availability of Agentforce 360, the company’s agent platform now connecting Sales, Service, Marketing, Commerce, and Slack under one intelligent layer.
- Agentforce Vibes lets admins and builders describe what they want in plain English — like “show me opportunities by region” — and have Salesforce generate the dashboards or workflows automatically.
- Agents can now “speak” with voice support and use hybrid reasoning for more complex, multi-step tasks.
- The platform also supports agent-to-agent collaboration, with built-in governance and observability.
Alongside this, Data Cloud has evolved into Data 360, positioning it as the brain that gives agents context and intelligence. As showcased with FedEx, Data 360 enables agents to auto-resolve service tickets, predict customer issues, and provide proactive recommendations.
Customer Stories in Action
The real-world demos hit differently this year. Some highlights included:
- Williams-Sonoma’s “Olive” agent supporting both commerce and customer service.
- Pandora’s “Gemma” agent handling interactions across web and voice.
- Dell streamlining supplier onboarding with Agentforce.
- PepsiCo transforming field operations by combining Slack with AI-powered prompts.
These weren’t just concepts; they showed how agentic AI is already embedded in the workflows of global enterprises.
Robots, Transparency, and Trust
Day 2 also ventured into new frontiers, with a session on humanoid robots exploring how AI and robotics could converge in manufacturing and operations. Marc Benioff and Brett Adcock discussed how these embodied agents might soon become part of enterprise workflows.
Meanwhile, Salesforce co-founder Parker Harris returned with the True to the Core session, answering product questions and reaffirming Salesforce’s commitment to trust, privacy, and governance. Even as AI advances, the message was clear: these fundamentals aren’t negotiable.
Benioff & Amodei on the Future of AI
One of the most anticipated sessions featured Marc Benioff in conversation with Anthropic CEO Dario Amodei. Their dialogue went deep into AI’s rapid evolution:
- Amodei shared that “90% of all code at Anthropic is being written by AI,” though humans remain essential for review and oversight.
- He predicted a coming wave of disruption: “A true labor disruption, within the next two to five years.”
- On AGI, he cautioned against the “sci-fi sheen” but acknowledged that models are becoming incrementally smarter and will soon surpass human abilities in many areas.
The discussion underscored both the promise and challenges of agentic AI, and why governance and adaptation will be critical for enterprises.
Dreamfest 2025 – The Celebration
Day 2 of Dreamforce 2025 ended on a high with Dreamfest, Salesforce’s legendary evening celebration. What has long been more than just a concert once again turned into a cultural and networking highlight of the week.
Dreamfest Headliners
This year, the spotlight was split across two stages: Metallica brought their signature powerhouse performance at the Chase Center, while Benson Boone delivered a high-energy set at Bayfront Park. Both stages lit up San Francisco, giving Trailblazers the chance to choose their vibe for the night.
Networking & Culture
Beyond the music, Dreamfest 2025 reinforced its reputation as a premier Dreamforce networking event, where executives, Trailblazers, and innovators connect outside of sessions. Blending business innovation with community celebration, Dreamfest has become a cultural touchpoint that truly defines the Dreamforce experience.
Wrapping Up Day 2
From Agentforce 360’s GA launch to Slack’s role as the agentic OS, Day 2 at Dreamforce 2025 made one thing certain: AI agents aren’t just the future, they’re already here. Enterprises are moving beyond pilots and proofs of concept into production-ready agentic workflows that will transform how we work, sell, and serve.
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