Did you know that over 90% of Americans are concerned about how their data is collected and used online? That’s a powerful statistic, but it also raises an important question: What about the remaining 10%? Why aren’t they just as concerned?
In an era where data is constantly being tracked, stored, and shared, digital privacy isn’t optional, it’s a right. While compliance regulations vary by region and offer some level of protection, they don’t replace the need for individual awareness. Just because a framework exists doesn’t mean we should be passive about how our data is handled.
Everyone should care, because privacy impacts all of us.
As a Salesforce admin or architect, your responsibility goes beyond uptime and automations. You’re the gatekeeper of customer trust. Understanding region-specific mandates and their enforcement is now a business-critical task.
When was the last time your team audited data collection workflows or reviewed retention policies across orgs and integrations?
One of the key shifts in global privacy regulation is the move from compliance-driven to consent-first models. Laws like GDPR and Australia’s Privacy Act emphasize transparency and control, but 2025 brings even more specific demands.
With CPRA enforcement intensifying in California and similar frameworks being proposed in other U.S. states and Canadian provinces, businesses must prioritize how they request, track, and honor consent within Salesforce.
How Salesforce users should respond:
A Reflective Thought on Your Words:
If regulators asked for proof of consent for every contact in your Salesforce org, could you provide it instantly?
Data minimization isn’t just a compliance term, it’s a safeguard. And 2025 regulations are spotlighting it more than ever.
For Salesforce users, this means rethinking what data you collect and store. If a record field or object isn’t mission-critical or lacks a clear purpose, it’s a risk.
Key actions:
Suppose your Salesforce org stores or processes data from EU citizens, even if you’re based in the US or Australia. In that case, you’re impacted by the aftermath of Schrems II and the evolving EU-U.S. Data Privacy Framework.
You need to:
Do you know exactly where every piece of your Salesforce data travels, and how it’s protected on that journey?
Treating compliance as a checklist exercise doesn’t work anymore. Regulators are expecting evidence of ongoing governance, which includes regular risk assessments, documented data handling processes, and staff training.
As a Salesforce user or admin, consider:
From a SaaS business lens:
Compliance isn’t just risk mitigation, it’s a trust builder. Customers are more likely to choose vendors who take data privacy seriously and show transparency in how they handle data.
Different regulations define different retention periods. For instance, GDPR mandates that data must not be kept longer than necessary, while HIPAA requires a 6-year retention minimum.
What Salesforce admins can do:
Automate data retention and archival based on custom regulatory policies (e.g., GDPR, HIPAA, CPRA, etc.), ensuring compliance without manual intervention.
Easily archive standard and custom objects, along with complex parent-child relationships, without breaking data integrity.
Maintain an immutable audit trail of every archiving, restore, or access event, critical for proving compliance during regulatory reviews.
Store archived data within specific geographic regions to comply with cross-border data transfer laws and localization mandates.
Quickly restore individual records, fields, or full datasets from archives—perfect for legal requests or data subject access requests (DSARs).
Protect sensitive archived data with encryption and user-level access controls to prevent unauthorized exposure.
Get visibility into what’s archived, retention timelines, and storage savings with actionable dashboards and reports inside Salesforce.
Regulations will continue to evolve, but one thing remains constant: Businesses that embed privacy into their core systems, like Salesforce, will outpace those that treat it as an afterthought.
As you prepare for 2025:
One final question to leave you with:
If your customers asked you today how you protect their data in Salesforce, could you confidently and transparently answer them?
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Mehzia Naz