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Webinar: Service Cloud Data Management

WEBINAR Synopsis – Salesforce Service Cloud Data Management with DataArchiva

So, we are now done with the fourth episode of our ongoing webinar series of 6 episodes & the experience has been phenomenal so far. All of our sessions have been housefull and the response is incredible. In this webinar series, we are discussing various topics about Salesforce data management that includes data growth challenges and how archiving is helping enterprises manage their Salesforce data in the most cost-effective way. 

In episode-4, we discussed Salesforce Service Cloud data growth challenges and how DataArchiva, as a driving solution, is helping top-notch Salesforce Service Cloud enterprise customers manage their CRM data leveraging strategic archiving. Here is a synopsis the session:

Our Salesforce data management experts covered various Service Cloud topics such as the significant role of Service Cloud in today’s customer service, what are the current top challenges that customers are facing when it comes to managing their data considering limited storage & high cost, how the challenges can be mitigated and how some of the top Service Cloud customers are adopting archiving as a prolific approach. 

Service Cloud is helping enterprises offer top-grade customer support across various touch points while having a 360-degree view of each of their customers. Service agents have experienced 48% faster case resolution, 47% enhanced productivity & 45% higher customer satisfaction with Service Cloud. However, CRM data growth has been one of the top challenges, and managing the data in the most cost-effective way is crucial. If you observe the data growth pattern in Service Cloud, the key data growth sources are cases, email messages, tasks, case comments, field items, and field history data. 

Service agents need to have seamless data access to search cases & get customer details, availability of related information like email history & tasks within the Service Console, and an integrated customer 360-view in order to offer superior customer service. Keeping the data within the CRM without impacting the data growth and cost can only be achieved with a dynamic archiving approach. DataArchiva plays a pivotal role in helping Service Cloud customers archive their data at a native level with the ability to auto-archive (old/unused data), view (archived records), and restore (archived records whenever required) ensuring highest security and accessibility. 

In the later part of the webinar, our experts gave an overview of ServiceMax users and how they can manage their data and help field service agents access data on the go. While discussing the use cases, we showed our audience with a live demo how a leading logistics company and a Fortune 500 electronics company leveraged the power of DataArchiva and archived their Salesforce data in order to meet their Service Cloud data management challenges. 

DataArchiva as the only native data archiving solution for Salesforce is the perfect data management tool for Service Cloud customers. The application is helping enterprises save over 85% storage costs, enhance their Service Cloud application performance, improve service agent productivity, and have a comprehensive view of the customers by connecting data from all sources without bothering about the data growth.

Here is the full recap of the session.

You can get in touch with our Salesforce data management experts in case of any queries. We would be happy to help you. In our upcoming session, we are going to talk about how enterprises can archive their data to external Cloud/On-premise database service platform providers like Amazon, Google, Azure, Heroku including many databases like Postgres, Redshift, MySQL, Oracle, MS SQL. You can register for the next episode here

Stay tuned for more info. 

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