Why Salesforce Backups are Essential for GDPR Compliance

Do you hold customer information in Salesforce, protected under EU privacy laws?

If yes, how are you protecting your Salesforce data under the GDPR, to keep the data privacy laws relevant? 

Are you keeping regular backups to protect your Salesforce data? If so, how do you know that your Salesforce backups are trustworthy? 

In the context of GDPR, protecting personal data is not just a legal requirement, but also a fundamental right. Understanding how GDPR defines privacy as a fundamental right, can shed light on why safeguarding your Salesforce data is essential.

How GDPR Describes Data Privacy as a Fundamental Right

Under GDPR (General Data Protection Regulation), privacy is not just a preference; it’s a fundamental right enshrined in Article 52(1) of the Charter of Fundamental Rights of the European Union. This article states that “everyone has the right to the protection of personal data concerning him or her.”

NB: In Salesforce, personal data can be stored across various objects, such as Leads, Contacts, Accounts, Opportunities, and Custom Objects, depending on the information collected and managed by the organization. Handling personal data in Salesforce in compliance with GDPR and other applicable data protection regulations is essential.

Identifiers of Personal Data in Salesforce under GDPR

GDPR recognizes that protecting personal data is essential for individuals’ fundamental rights and freedoms, particularly in an increasingly data-driven society.  This scores high for organizations to collect, store, or use personal information about European residents in Salesforce. Therefore, without extra data protection or privacy measures, businesses may not match up with the transparency, security, and accountability standards of GDPR. 

Hence, it’s critical how their data is being used, that it is kept safe, and that organizations are responsible for their data processing activities in Salesforce. As of today we will focus more on GDPR compliance for backup processes, therefore if you are eager to learn about how Salesforce complies with GDPR check this GDPR FAQ

Why is GDPR Critical for Backup Processes in Salesforce?

GDPR stringent regulations regarding the handling and protection of personal data. Salesforce contains a wealth of sensitive information about individuals, including customers and employees, making it essential to ensure compliance with GDPR. 

Effective backup processes in Salesforce must adhere to GDPR principles, guaranteeing transparency, security, and accountability in the handling of personal data. Failure to comply with GDPR can result in significant fines and damage to an organization’s reputation, making it imperative for businesses to prioritize GDPR compliance in their Salesforce backup processes.

Therefore, if your Salesforce backups violate the fundamental rights to data privacy your organization can suffer from a cost of compliance as GDPR fines can be as high as €20 million or 4% of annual global turnover, whichever is higher. 

Can Backup Failures In Salesforce Cause Violation Of GDPR Rights?

Backup failures in Salesforce can potentially result in a violation of GDPR (General Data Protection Regulation) rights. GDPR mandates that personal data be processed securely and protected against accidental loss, destruction, or damage. If backups fail and personal data is lost or compromised as a result, it could constitute a violation of GDPR. Salesforce admins need to ensure that their backup processes are robust and compliant with GDPR requirements to avoid such violations.

GDPR Checklist: Are Your Salesforce Backups Trustworthy?

To establish data trust in Salesforce, organizations can use this checklist to operationalize the privacy principles of GDPR  in assessing the fairness of their Salesforce Backup solutions and finding a perfect fit for them.

Data Protection by Design and Default
  • Backup solution is designed with GDPR principles in mind
  • Allows encryption, access controls, and data minimization to protect Salesforce data backups from unauthorized access or disclosure
Data Minimization and Retention
  • Provides backup options to retain only essential Salesforce data 
  • Utilize customizable retention policies to manage outdated or irrelevant backup data
Data Subject Rights
  • Quickly respond to data subject requests for access or erasure of Salesforce data backups.
  • The backup solution provides granular search and retrieval capabilities
Security of Processing
  • Backup data is encrypted and access-controlled to prevent unauthorized access.
  • Secure transmission protocols are implemented for personal data processing.
Data Breach Notification
  • Real-time monitoring, alerting, and audit trail capabilities are provided
  • Can your organization quickly identify the extent of a data breach affecting Salesforce
International Data Transfers
  • Does your backup solution offer data residency options 
  • How are you securely storing and managing Salesforce data backups across global locations?

Now, you know what Backup capabilities you should be looking for to ensure they comply with GDPR rights & regulations. What should be your Salesforce backup of choice? 

Need a robust Backup Solution for Salesforce? We Have a Match!

Consider DataArchiva! DataArchiva Backup helps Salesforce customers maintain compliance like GDPR regulations, with industry regulations by securely storing and automating backup processes. With compliance features like data encryption, access controls, process alerts, and audit trails, DataArchiva ensures that businesses can meet regulatory requirements and protect sensitive information effectively.

Gain competitive advantage by leveraging the DataArchiva Backup & Recovery application, Salesforce customers gain a competitive advantage on the following vantage points:

  • File & metadata backup: A default option that keeps backups of both your Salesforce configurations & files 
  • Multiple backup options: This includes periodic, on-demand, full org, and incremental backups 
  • An array of recovery options: Comprises bulk data recovery, Selective Recovery, Record level to metadata recovery 
  • Supports backup of all data types: Including all Salesforce apps, AppExchange apps, and Standard/Custom objects 
  • Bring-Your-Own-Cloud: For 100% control & transparency of your backup data, you can integrate any cloud platform into Salesforce where DataArchiva ensures undisrupted connectivity between the servers during backup processes. 
  • Backup in the storage of your choice: Supports backup storage options like AWS S3, SharePoint, and others based on your preference
  • Org-2-Org seeding capabilities: Provides accuracy in Salesforce data transmission from Sandbox to production, vise-versa to object level and object relationship seeding

To ensure that you can reap the benefits of Salesforce tools & data, at DataArchiva we believe 

reengineering essential features for our backup solution is Salesforce is the true success factor for our products in empowering our customers.  Try it for your Salesforce!

“We are in the AI era and data backup isn’t just a precaution; it’s a strategic imperative. A well-planned data protection strategy fortifies innovation, ensuring that every insight, every discovery, is not just preserved but empowered to shape tomorrow’s breakthroughs. I am delighted to see the advancements we are bringing in DataArchiva to help customers innovate faster in a secured data environment,”

– Harish Kumar, Co-founder of CEPTES Software

Backup & Recovery in Salesforce

A Robust Insurance for your Critical Business

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DataArchiva offers three powerful applications through AppExchange including Native Data Archiving powered by BigObjects, External Data Archiving using 3rd-party Cloud/On-prem Platforms, and Data & Metadata Backup & Recovery for Salesforce. For more info, please get in touch with us at [email protected]
CEPTES has been a pure-play Salesforce platform-focused company since 2010. We are product magicians as well as Salesforce consulting whizzes with 1000+ customers across the world. DataArchiva is CEPTES’s flagship application listed on AppExchange